Privacy Policy

1. Information We Collect

1.1 Account Information

When you register for GHL Agencify, we collect: your name, email address, payment and billing information (processed securely through our payment providers), and GoHighLevel account identifiers where applicable for integration purposes.

1.2 Usage and System Data

We automatically collect technical and usage information including login timestamps, API call records, device information (operating system, browser type, device identifiers), tool performance metrics, error logs, latency data, and diagnostic information.

1.3 Integration Data

To provide services like GOWa WhatsApp integration, certain tools may interact with your connected accounts. We only collect metadata necessary for service functionality — such as timestamps, delivery receipts, and account identifiers. We do not read, analyse, store, or monetise the content of your customer communications.

1.4 Cookies and Similar Technologies

We use only essential cookies strictly necessary for platform operation — including security, authentication, and session management. We do not use advertising, marketing, or tracking cookies.

2. How We Use Your Information

2.1 Service Delivery

We use your information to provide, maintain, and improve our tools including GHL Page Cloner, Funnel Guard, GOWa, Funnel Manager, User Manager, and Ace Widget — as well as to process payments, manage subscriptions, and provide customer support.

2.2 Platform Operations

We use your data to monitor and improve platform performance, detect and prevent fraud or security incidents, ensure compliance with third-party platform policies, and communicate important service updates.

2.3 Marketing Communications

With your consent provided during registration, we may send you promotional communications about our tools, updates, and offers. Every marketing email includes an unsubscribe link. You may opt out at any time without affecting your use of the service.

2.4 What We Do NOT Do

We do not sell, rent, or trade your personal information. We do not use your data for advertising purposes. We do not share your information with unrelated third parties for their marketing. We do not use your customers' data for any purpose other than service delivery.

3. Legal Basis for Processing (UK/EU Users)

Under UK GDPR and EU GDPR, we process your personal information based on the following grounds:

• Contract Performance: Processing necessary to provide the services you have subscribed to.
• Legitimate Interests: Fraud prevention, security monitoring, platform improvement, and analytics.
• Legal Obligation: Compliance with applicable laws including tax, accounting, and platform policy requirements.
• Consent: For marketing communications, which you may withdraw at any time.

4. Data Sharing and Third-Party Services

4.1 Service Providers

We share personal information with trusted third-party service providers who assist in operating our platform, including GoHighLevel (CRM integration), Meta/WhatsApp (for GOWa messaging), Stripe (payment processing), and cloud hosting providers. These providers receive only the minimum data necessary and are contractually bound to protect your information.

4.2 Legal Requirements

We may disclose your information when required by law, in response to valid legal processes, to prevent fraud or security threats, or to protect the rights and safety of GHL Agencify, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change.

5. International Data Transfers

GHL Agencify operates with primary data processing facilities in the United Kingdom. Where we transfer your data internationally through third-party providers, we ensure appropriate safeguards are in place including Standard Contractual Clauses (SCCs), adequacy decisions, and other lawful transfer mechanisms.

6. Data Retention

• Active Accounts: We retain your account information for as long as your account remains active.
• Account Deletion: Upon account closure or deletion request, we will delete your personal data within 72 hours.
• Legal Requirements: Certain information (e.g., billing and tax records) may be retained longer as required by applicable law.
• Temporary Data: Metadata required for service operation is retained only for the minimum period necessary.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information, including encrypted connections (HTTPS/SSL/TLS), secure server infrastructure with firewalls and intrusion detection, role-based access controls, continuous activity monitoring, tokenised credential storage, and regular security assessments. While we strive to protect your data, no method of electronic transmission is completely secure.

8. Data Breach Notification

In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. Where the breach poses a high risk, we will also notify you directly without undue delay.

9. Your Privacy Rights

9.1 Rights for All Users

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.
• Right to Opt-Out of Marketing: Unsubscribe from marketing at any time.

9.2 Additional Rights for UK/EU Users (GDPR)

• Right to Restriction of processing in certain circumstances.
• Right to Object to processing based on legitimate interests.
• Right to Lodge a Complaint with the Information Commissioner's Office (ICO) at ico.org.uk (UK) or your local supervisory authority (EU).

9.3 California Users (CCPA/CPRA)

California residents have the right to know, delete, and non-discrimination rights under CCPA/CPRA. We do not sell or share your personal information as defined under CCPA/CPRA.

9.4 Canadian Users (PIPEDA)

Canadian users may access and correct their personal information and withdraw consent subject to legal or contractual restrictions. Complaints may be filed with the Office of the Privacy Commissioner of Canada.

9.5 Australian Users

Australian users have rights under the Privacy Act 1988 to access and correct their personal information, and may lodge complaints with the Office of the Australian Information Commissioner (OAIC).

9.6 Exercising Your Rights

To exercise any of these rights, contact us at support@ghlagencify.com. We will respond within the timeframes required by applicable law (generally 30 days for GDPR, 45 days for CCPA).

10. Age Requirements

GHL Agencify is a business-to-business service intended for users who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you without human involvement.

12. Third-Party Links and Services

Our platform integrates with third-party services (such as GoHighLevel and WhatsApp). This Privacy Policy applies only to GHL Agencify. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date, post a notice on our platform, and for significant changes, send an email notification. Your continued use of GHL Agencify after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: